Shipping and Exchange

We take pride in ensuring that your handcrafted paintings reach you in pristine condition. Our shipping process involves careful packaging and timely dispatch.


Processing Time

   - Please allow 1-3 business days for order processing before shipment.


Shipping Methods

   - We offer standard and expedited shipping options.

   - Standard shipping usually takes 5-7 business days.

   - Expedited shipping delivers within 2-3 business days.


Shipping Costs

   - Shipping costs are calculated at checkout based on the destination and chosen shipping method.


Tracking Information

   - Once your order is shipped, you will receive a confirmation email with tracking details to monitor your package's journey.


International Shipping

   - For international orders, shipping times may vary. Customs and import duties are the responsibility of the customer.


Exchange Policy

We want you to be completely satisfied with your purchase. If you wish to exchange your painting, please follow these guidelines:


Eligibility

   - Exchanges are accepted within 14 days of receiving your order.

   - The painting must be in its original condition, with no signs of wear or damage.


Exchange Process

   - Contact our customer support team at [your email] within the 14-day window to initiate the exchange process.

   - Provide your order number and details regarding the item you wish to exchange.


Return Shipping

   - Customers are responsible for return shipping costs.

   - Ensure the painting is securely packaged to prevent damage during transit.


Inspection and Approval

   - Once we receive the returned painting, it will undergo inspection.

   - If the item is in its original condition, we will process the exchange.


Exchange Options

   - You may choose an alternative painting of equal value, or receive store credit for future purchases.


Damaged or Defective Items

   - If your painting arrives damaged or defective, contact us immediately for a prompt resolution.


Note: Customized or personalized paintings are not eligible for exchange unless damaged upon arrival.


Feel free to customize the policy to align with the specific details of your website and business practices.