- Returns are accepted within 14 days of receiving your order.
- To be eligible for a return, the painting must be in its original condition, with no signs of wear, damage, or alterations.
Initiating a Return
- To initiate a return, contact our customer support team at [your email] within the 14-day window.
- Provide your order number, reason for return, and any relevant photos if the item is damaged or defective.
- Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the item.
- Customers are responsible for return shipping costs.
- Ensure the painting is securely packaged to prevent damage during transit.
Inspection and Approval
- Upon receiving the returned painting, it will undergo inspection.
- If the item is in its original condition, we will process the refund or exchange.
- Refunds will be processed within [number] business days after the inspection, using the original payment method.
- If the returned item shows signs of use, wear, or damage not due to our error, a partial refund may be issued.
Damaged or Defective Items
- If your painting arrives damaged or defective, contact us immediately for a prompt resolution. You may be eligible for a full refund or a replacement.
Customized or Personalized Items
- Customized or personalized paintings are not eligible for return unless they arrive damaged or defective.
- Once the refund is processed, you will receive a confirmation email. Please note that it may take additional time for the refunded amount to reflect in your account.
Late or Missing Refunds
- If you haven't received your refund within the specified timeframe, please check your bank account or contact your credit card company. If issues persist, contact us for further assistance.
- This return policy is subject to periodic updates. Please review the policy on our website for the most current information.
We strive to ensure a hassle-free return process while maintaining fairness for both customers and our business.