Order Cancellation Window
- Customers may cancel their order within 24 hours of purchase, provided the item has not been shipped.
- To cancel an order, contact our customer support team at [your email] within the specified window.
- Please include your order number and reason for cancellation.
Refund for Cancelled Orders
- If the cancellation request is received within 24 hours and the item has not been shipped, a full refund will be processed.
Cancellation After Shipment
- Orders cannot be cancelled once the item has been shipped. Please refer to our return policy for further assistance.
- Customized or personalized orders may have a shorter cancellation window, and additional fees may apply. Contact us promptly for custom order cancellations.
Refund Processing Time
- Refunds for cancelled orders will be processed within [number] business days after confirmation of the cancellation.
- Once a cancellation is processed, you will receive a confirmation email, and the refund will be issued through the original payment method.
Late Cancellation Requests
- Cancellation requests received after the specified window or after the item has been shipped may not be accommodated.
- A nominal cancellation fee may be applied to cover processing and transaction costs. The fee, if applicable, will be communicated during the cancellation process.
- In certain circumstances, exceptions to the cancellation policy may be considered. Contact our customer support team for further assistance.
- This cancellation policy is subject to periodic updates. Please review the policy on our website for the most current information.
We understand that circumstances may change, and we aim to provide a reasonable cancellation policy that balances the needs of our customers and the operational aspects of our business.